New Custom Service Portal!!!
Thank you for your inquiry!
Please note that we have already
implemented the new service system, GSP, from 28.06.2021. Please create the tickets for
your service cases at Sungrow Global Service Platform from now on. In this GSP system, you can
create the tickets by yourself by creating a new account there, and update
ticket information, track tickets status, or communicate with us more easily.
Your previously open tickets will still be processed in the Zoho system until
they are closed.
Thank you for your cooperation!