Guideline for Installer for Firmware Upgrade

Guideline for Installer for Firmware Upgrade

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    New Custom Service Portal!!!

    Dear client,

    Thank you for your inquiry!

    Please note that we have already implemented the new service system, GSP, from 28.06.2021. Please create the tickets for your service cases at Sungrow Global Service Platform from now on. In this GSP system, you can create the tickets by yourself by creating a new account there, and update ticket information, track tickets status, or communicate with us more easily. Your previously open tickets will still be processed in the Zoho system until they are closed.

    Thank you for your cooperation!